We want you to feel confident when shopping with KUKUCO. If your purchase is not quite right, you may request a return within 14 calendar days after your order has been delivered.
All return requests must be reviewed and approved before any item is sent back.
Return Eligibility
To be eligible for a return, the item must be:
- Unworn, unused, unwashed, and unaltered
- In its original condition
- Free from stains, odors, makeup, damage, or other signs of wear
- Returned with its original tags and packaging, where applicable
You will also need a valid KUKUCO order number or other proof of purchase.
Items that do not meet these conditions may not be accepted. Approval of a return request does not guarantee a refund if the returned item fails to meet the eligibility requirements during inspection.
How to Start a Return
To request a return, contact our Customer Care team at info@kukuco.com and provide:
- Your order number
- The item or items you wish to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
Please do not send your order back without first receiving approval.
Once your request has been reviewed, we will provide the appropriate return instructions, including the return label or shipping instructions and the correct return address.
Return Shipping
Return shipping arrangements are determined after we review the reason for the return and the circumstances of the order.
Before you send the item back, our Customer Care team will confirm:
- The approved return method
- Whether a return label will be provided
- The correct return address
- Whether any return shipping cost applies
Returns sent without approval, without following the provided instructions, or to an unauthorized address may not be accepted or processed.
Please retain your shipping receipt and tracking information until the return and refund process has been completed.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact our Customer Care team as soon as possible and within the 14-day return period.
Please provide clear photographs showing:
- The item received
- The issue or damage
- The product packaging
- The shipping label
We will review the information and provide an appropriate resolution based on the circumstances of the order.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider. This processing time begins after KUKUCO has issued the refund.
Exchanges
If you would like a different size or color, please include this request when contacting our Customer Care team.
Exchanges are subject to product availability. We will confirm whether an exchange is available or whether the original item should be returned for a refund before a new order is placed.
Late or Missing Refunds
If you have been notified that a refund was issued but have not yet received it:
- Check the original payment account again.
- Contact your card issuer or payment provider.
- Contact your bank, as additional processing time may apply.
- If the refund still cannot be located, contact our Customer Care team and provide your order number.
Consumer Rights
This policy does not limit any consumer rights or remedies that cannot be excluded under the laws applicable to your purchase. Where applicable consumer law provides additional rights, those rights will continue to apply.