From our collection to your doorstep. Here is what to expect when you order sleepwear from KUKUCO.
Where we ship
We ship to the United States, Canada, Australia and supported destinations in Europe. Enter your delivery address at checkout to confirm that we can deliver to your location.
Order processing
Orders are dispatched within 48 hours after payment is received. Delivery estimates below begin after dispatch and do not include this processing time. If there is an issue with your order or address that prevents dispatch, we will contact you.
Estimated delivery times
- United States: 7–12 business days after dispatch.
- Canada: 7–12 business days after dispatch.
- Australia: 6–10 business days after dispatch.
- Europe: 5–10 business days after dispatch.
Business days are Monday to Friday, excluding public holidays. These are estimates, not guaranteed delivery dates. Carrier disruptions, customs processing, local holidays and severe weather can affect delivery. If your order is delayed, contact us so we can investigate with the carrier. Your statutory rights are not affected.
Shipping charges
- Orders of $50 USD or more: free shipping.
- Orders below $50 USD: a flat shipping charge of $5 USD.
The applicable shipping charge is shown at checkout before you pay.
Taxes and import charges
Our product prices include applicable taxes. You will not be asked to pay additional taxes, customs duties or import charges on delivery for an order placed with KUKUCO. If a carrier requests an additional payment, contact us before paying so we can resolve it.
Tracking your order
Once your parcel has been dispatched, we will provide shipment information so you can check its progress online. Tracking updates may take some time to appear after the carrier first receives the parcel. If you have not received tracking details or the tracking status appears to have stopped updating, get in touch with your order number.
Delivery details and order changes
Please check your delivery address and contact details before placing your order. If you need to make a correction, contact us as soon as possible. We will check whether the change can still be made; an address change may not be possible after dispatch.
Missing or damaged deliveries
If tracking shows delivery but you cannot locate your parcel, check any safe place or reception area and contact us. If a parcel arrives damaged, keep the packaging and send us photos of the parcel and affected items where possible. We will investigate and help arrange an appropriate resolution. A carrier scan alone does not remove your legal rights.
Need help?
Email info@kukuco.com with your order number and delivery question. For return instructions, see our Returns & Refunds policy.