This Privacy Policy explains how KUKUCO collects, uses and shares personal information when you visit kukuco.com, place an order or contact us. References to “we”, “us” and “our” mean KUKUCO, the operator of this store.
Information we collect
- Information you provide: your name, email, telephone number where supplied, billing and delivery details, order information, customer-care messages and any information you choose to submit through our forms.
- Account information: account credentials and preferences if you create an account through an available registration feature.
- Payment information: payment status, transaction references and limited details needed to identify a payment or process a refund. Payment providers handle the card or wallet information needed to complete your transaction.
- Information collected automatically: IP address, device and browser information, pages visited, referring pages, technical logs, cookie identifiers and interactions with the store, subject to the tools in use and your privacy choices.
- Information from service providers: payment confirmations, fraud-screening signals, shipment tracking and delivery updates.
How we use information
We use personal information to process orders and payments, deliver purchases, provide tracking, respond to questions, handle returns and refunds, maintain available account features, protect the store against misuse and fraud, and meet tax, accounting and other legal obligations.
We also use information to understand and improve the store and, where permitted and subject to your choices, measure marketing performance or show relevant advertising. If you subscribe to marketing emails, we use your details to send those messages. You can unsubscribe through the link in a marketing email or contact us. Essential order and service messages are separate from marketing.
Legal bases where applicable
Where European or UK data-protection law applies, we rely on performance of a contract to fulfil purchases and related requests; legal obligations for required records; legitimate interests for proportionate security, fraud prevention and service improvement; and consent where required for marketing, optional cookies or similar tracking. Where we rely on legitimate interests, we consider the impact on your rights. You may withdraw consent without affecting the lawfulness of earlier processing.
Who receives information
We share information as needed with providers that help run the store, including hosting and technical-support providers, payment processors, delivery and fulfilment partners, email-service providers and professional advisers. Information may also be disclosed where required by law or necessary to protect legal rights.
Our store uses WordPress and WooCommerce. Payments are supported by WooPayments and Stripe, along with the provider of a selected wallet or pay-over-time method. Those providers may process information under their own privacy notices for activities they control.
Google and Meta services are integrated into the site for measurement or marketing features. When those features operate, information such as device identifiers, browsing interactions or purchase events may be shared, subject to applicable consent requirements and your choices. Embedded third-party media can also collect information when you interact with it. The Cookie Policy explains these technologies and available controls.
Cookies and your choices
Cookies and similar technologies support cart and checkout functions, security, preferences, analytics and marketing. Use the cookie banner’s “Preferences” option or the “Cookie Preferences” control, when available, to review your choices. You can also manage cookies in your browser. Blocking essential cookies may prevent parts of the store from working.
International processing
Our customers and service providers may be located in different countries, so your information may be processed outside your home country. Data-protection rules can differ between countries. Where applicable law requires safeguards for an international transfer, the relevant legal requirements apply, including approved contractual safeguards or recognised adequacy arrangements where appropriate. Contact us if you need information about safeguards relevant to your data.
How long we keep information
We retain information for as long as needed for the purpose for which it was collected, including fulfilling orders, resolving enquiries or disputes, preventing fraud and meeting legal record-keeping requirements. Retention depends on the type of information and applicable obligations. A deletion request may not remove records we are legally required to keep.
Security
We use reasonable technical and organisational measures to protect personal information. No website or transmission method can guarantee absolute security. Keep account credentials private and contact us if you believe your information or account has been misused.
Your privacy rights
Depending on your location and the law that applies, you may have rights to access, correct or delete information, obtain a portable copy, restrict processing, object to certain uses, withdraw consent or complain to a data-protection authority. To make a request, contact us using the details below. We may need to verify your identity and will respond within the time required by applicable law.
Where US state privacy laws apply, you may also have rights to opt out of targeted advertising or the sale or sharing of personal information as those terms are defined by law. Some advertising disclosures may fall within those definitions even where no money is exchanged. Use the cookie controls for optional tracking and contact us for other opt-out requests. Where applicable, you may use an authorised agent, appeal a decision about your request and exercise your rights without unlawful discrimination.
Children’s information
This store is intended for people able to make purchases lawfully. We do not knowingly collect personal information from children below the age requiring parental consent under applicable law. If you believe a child has provided information without appropriate consent, contact us so we can review it.
Other websites and policy changes
Links to other websites and third-party services are governed by their own privacy notices. We may revise this policy to reflect changes to the store or our obligations. The current version will be available on this page, and we will provide any additional notice required by law.
Contact us
For a privacy question or to exercise your rights, email info@kukuco.com with “Privacy Request” in the subject line. Share only the information needed to explain your request; do not send payment credentials.