FAQs
- Home
- FAQs
Sleepwear & Sizing
Find your comfort, your way.
Help with styles and orders
info@kukuco.com
Which sleepwear style should I choose?
Choose a pajama set for a coordinated top-and-bottom look, a nightgown for a one-piece option, or a robe for an extra layer. Browse our Pajama Sets, Nightgowns and Robes & Loungewear to find your preferred silhouette.
How do I choose the right size?
Check the measurements and fit notes for the specific style, where provided, rather than relying only on your usual size. If measurements are missing or you are between sizes, send us the product name and your bust, waist and hip measurements before ordering.
Do you offer plus-size sleepwear?
Yes. Explore our Plus Size collection for the current selection. Sizes and fit vary by style, so check the options and measurements for the individual item before adding it to your cart.
What fabrics are your pajamas made from?
Fabric composition varies across our collection. Read the material details in the individual product description to help choose the feel and finish you prefer. If the composition is not listed or you need clarification, ask us about that specific item before ordering.
What is included in a pajama set?
The included pieces depend on the style. Check the product description for the top, bottoms, robe or other pieces listed as part of the set. If a photo shows several garments or accessories and you are unsure what is included, send us the product name before purchasing.
Why can’t I select a color or size?
Choose both a color and a size to see the available combination. Some combinations may be unavailable. Try another option, or tell us the product name, color and size you want so we can check availability. A restock date is not guaranteed.
How should I wash and care for my sleepwear?
Follow the care label and the instructions for your particular item. Some styles need hand washing, while others allow a gentle machine wash; do not assume the same method suits every garment. Ask us before washing if you are unsure, especially with lace, embroidery or feather-trim details.
We’re here to help.
How can we help?
Orders, Delivery & Returns
From checkout to your doorstep.
Which payment methods can I use?
We accept supported credit and debit cards, with Apple Pay, Google Pay and Amazon Pay available where shown at checkout. Wallet options depend on your device, location and provider eligibility. See Payment Methods for payment guidance and help with unsuccessful transactions.
Where do you ship, and how long does delivery take?
We ship to the United States, Canada, Australia and supported European destinations. Orders dispatch within 48 hours after payment. Estimated delivery after dispatch is 7–12 business days for the US and Canada, 6–10 for Australia, and 5–10 for Europe. See our Shipping Policy for details and destination availability.
How much is shipping, and are taxes included?
Shipping is free on orders of $50 USD or more, or $5 USD below that amount. Product prices include applicable taxes, with no additional customs duties or import charges due on delivery. If a carrier requests an extra payment, contact us before paying.
How can I track my order?
After dispatch, use the shipment information we provide to check your parcel’s progress online. Tracking may not update immediately. If you have not received the details, or the status has stopped updating, contact us with your order number so we can investigate.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need, including any address correction. We will check whether it is still possible before dispatch. Changes cannot be guaranteed once processing is underway; after shipping, the return process may apply.
How do I request a return or a different size?
For a change-of-mind return, contact us within 14 days of delivery. We will provide return instructions, label arrangements, the correct address and any applicable shipping cost before you send it back. For item conditions, exchanges and refunds, see Returns & Refunds.
What if an item is damaged, incorrect or missing?
Contact us with your order number and a brief description of the issue. Include photos of any damaged or incorrect item and its packaging where possible, and keep the packaging while we investigate. We will review the details and help arrange an appropriate resolution.